Shipping Policy
Shipping Policy
Last Updated: March 12, 2026
Thank you for shopping with XYERO. We are committed to delivering your products in a reliable and timely manner. Please review our shipping policy below to understand how your order will be processed and delivered.
1. Order Processing Time
All orders are processed within 3–4 business days after payment confirmation.
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
Orders that include customized items may require an additional 3–5 business days for preparation before shipment.
Once your order has been processed and shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Estimated Delivery Time
We offer multiple shipping options depending on your delivery needs:
Economy Shipping
-
Estimated delivery: 6–12 business days
Standard Shipping
-
Estimated delivery: 5–7 business days
Expedited Shipping
-
Estimated delivery: 2–3 business days
Overnight Shipping
-
Delivery by the next business day after shipment
Please note that delivery times are estimates only and may vary due to shipping carrier delays, weather conditions, customs processing, or other factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
-
Shipping method selected
-
Delivery location
-
Order weight and size
Any applicable shipping fees will be clearly displayed before completing your purchase.
4. Shipping Confirmation & Tracking
After your order ships, you will receive a shipping confirmation email at the address provided during checkout.
This email will include:
-
Shipment confirmation
-
Tracking number
-
Carrier information
Tracking information may take up to 24 hours to become active after the shipping confirmation email is sent.
5. Delivery Issues
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, XYERO cannot be held responsible for lost or stolen packages. If you believe your package has been misplaced or stolen, please contact the shipping carrier directly using the tracking information provided.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
XYERO is not responsible for:
-
Delivery delays
-
Lost shipments
-
Additional fees caused by incorrect or incomplete addresses.
If you notice an error in your shipping details, please contact us immediately before the order ships.
6. Shipping Delays
While we aim to deliver orders within the estimated timeframes, delays may occur due to:
-
Weather conditions
-
Carrier service disruptions
-
Customs clearance (for international orders)
-
High order volumes during peak seasons
XYERO is not liable for delays caused by third-party shipping carriers.
Contact Us
If you have any questions about your order or our shipping policy, please contact us.
Business Address
1326 Boundary Street
Beaufort, South Carolina 29902
United States
We typically respond to inquiries within 24–48 business hours.